Identifying the problem and therapeutic interaction (explore their perceptions, identify sources of emotional distress, identify impairments in behavioural functioning, use therapeutic interactions) Coping (identify coping attempts, present alternative coping strategies, follow up post-crisis) Moreover, another method for helping individuals who are suffering in a crisis is active listening; it is defined as seeing circumstances from another perspective and letting the other person know that the negotiator (the helper) understands their perspective.
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