Metadata
Author: WikiMatrix
Data
English[en]
ITIL was built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
Spanish[es]
ITIL se construye en torno a una vista basada en proceso-modelo del control y gestión de las operaciones a menudo atribuida a W. Edwards Deming.