Metadata
Author: WikiMatrix
Data
English[en]
Within a corporate incident management system, it is important to continue to track incidents even when they are being actioned by a vendor, and the Service Level Agreement (SLA) may have specific provisions for this.
Spanish[es]
Dentro de un sistema de gestión de incidencias corporativa, es importante continuar el seguimiento de incidentes, y el acuerdo de nivel de servicio puede tener disposiciones específicas para ello.