Besonderhede van voorbeeld: 2688004251204085390

English

It is claimed by Reichheld and Sasser (1990) that a 5% improvement in customer retention can cause an increase in profitability between 25% and 85% (in terms of net present value) depending upon the industry.

Chinese

由Reichheld和Sasser (1990)提出,客户保留度每提高5%,利润可提高25%到85%(根据净现值计算),根据行业有所不同。