In a context of adverse conditions (such as tendering by pulling prices down, declining sales and profitability, price of services plummeting, and the need of reducing the weight of staff costs in the total of production costs) the solution frequently adopted by the enterprises operating in the call center sector have been either relocation to countries with cheaper labor costs, interventions on the cost of labor or closure.
U nepovoljnim uvjetima (kao što su javni natječaji kojima se snižavaju cijene, smanjenje prodaje i profitabilnosti, pad cijena usluga, potreba za smanjenjem udjela troškova osoblja u ukupnim troškovima proizvodnje) poduzeća koja posluju u sektoru pozivnih centara često se odlučuju na preseljenje u zemlje s nižim troškovima radne snage, intervencije u troškove radne snage ili zatvaranje.eurlex-diff-2017 eurlex-diff-2017